So I feel like the game masters in lotro and the devs and everybody etc. get a really bad rap from the players – or at least that’s what world chat is constantly telling me.
Anyways, I wanted to take this as my opportunity to personally express my gratitude to everyone who works on LOTRO and makes this awesome game possible. A lot of people complain about tickets and GMs, but in my experience they’re just really busy people who also really want to help you, something that isn’t always as easily accomplished as it is said.
For instance, a while ago I was running moria instances on my champ for deeds and LPs, and I ended up completing the mega moria deed or whatever that gives you the black nimble goat (or something…it’s a goat – that much I know). Anyways, I hadn’t realized I’d completed the deed until I got a message in chat saying “removing black nimble goat from your pending loot list.”
I’m not gonna say it was a strictly easy process – I submitted a ticket that kept getting closed everytime I logged off because “your character has to be online to process this ticket,” but eventually after a few back and forths I got a response from a GM saying they had verified my completion of the deed and had sent me the goat in the mail.
And this brings me to the topic of this post: when the ered mithrin expansion was first launched, I bartered for the cloak of the wise wanderer using figments of splendor. And then, of course, as we all know, the Curator (the NPC who sold cosmetic stuff for figments of splendor) was announced to be a temporary fixture in the game and was removed. That then brings me to this fall, where I took a couple months away from LOTRO to focus on the transition to school, and when I logged in, alas, the cloak was missing! Now, after diligently searching for it, I figured I must have just messed up somewhere – accidentally deleted it, or, more likely, I mailed it to one of my alts and the mail expired while I was away. I was upset, but figured nothing could be done.
And then I was actually going to submit a ticket for something else, when I chanced upon the drop-down panel regarding missing/lost items, and I figured why not give it a shot? So I sent in a ticket. Turns out, of course, I had to submit the ticket with the character who had actually acquired the item – which I didn’t do. Then of course there were the other roadblocks of “your character needs to be online so we closed the ticket.” Eventually though, I got a response saying “we’re happy to inform you we were able to restore the item to your account,” and I got the cloak back! Now keep in mind that this item was almost DEFINITELY lost because of something I did. But they gave me another one! And honestly I was at the point where I thought I was just pestering them and was about to give up, because with the new update now live they’ve probably got tickets up to wazoo.
So all I’m saying is, let’s cut the GMs some slack. They’re getting tickets all the time, and still they’ll take the time to help you with your own trivial matters. I don’t think it’s actually as straightforward for them to help us as we might think, but they still give it their best shot. It think like all interactions, you’ve got to be willing to be persistent but also respectful of the fact that other people are dealing with other things.
I know the devs aren’t perfect, I know the GMs sometimes make mistakes. But come on guys, they’re working hard to give us this game we love, and I’m pretty sure they do really want to help us. So maybe we can all just try to have a bit more patience and be a bit more thankful for what they do for us? I’m sure we must annoy the heck out of them at times, like when I sent in approximately 5 tickets over one cloak 🙂
Head: Winged Circlet (default)
Shoulders: Heavy Nadhin Shoulders (default)
Chest: Far-Arrow's Jacket (white)
Hands: Heavy Nadhin Gauntlets (Default)
Legs: Far-Arrow's Leggings (white)
Feet: Threadbare Boots of the Dunland Healer (white/default)
Back: Cloak of the Wise Wanderer
Bow: Bow of the Khazad-Dum Vaults
Head: Head-Piece of the Great Alliance (white)
Body: Caparison of the Great Alliance (white)
Saddle: Saddle of Rivendell
Coat: white brindle